MetEd - First Energy Customer Assistance & Referral Evaluation Services

FirstEnergy Human Services

General Information
Description of ServiceCustomer Assistance & Referral Evaluation Services (CARES)provides assistance on a short-term basis to payment-troubled residential Met-Ed customers. Based upon the circumstances, company CARES representatives make referrals to social agencies and provide information on appropriate company and/or external programs.
TerritoryMonroe, Bucks, Northampton, & Pike Counties
Client Information
EligibilityCARES is open to:
Any customer 60 years of age or over
A handicapped or disabled person
A seriously ill person
A family with a seriously ill family member who resides in the household.
Hours of Operation Monday - Friday 8:00 am - 6:00 pm, 800 numbers operate 24 hrs/7 days a week, and voicemessaging.
Contact Information
Unable to plot address.
Contact's Phone 800-962-4848
Physical Site Address 1 FirstEnergy Corp.
Physical Site Address 2 76 South Main Street
Main Phone 800-646-0400 (FirstEnergy)
Other Phone 800-545-7741 (Met-Ed)
Web Address
Affiliated Agency, Programs, and Services
Affiliated Agency: FirstEnergy Corporation
Affiliated Program: FirstEnergy Human Services
This Service: MetEd - First Energy Customer Assistance & Referral Evaluation Services
Taxonomy Postings
Posted to Categories: Utility Issues (YZ-8650)