For Agencies


Agencies and Service Providers

Last year, 211/PoconoInfo helpline helped more than 8,000 residents search for services by phone and our online database was visited by more than 50,000 users. With this many visitors each year, we want to make sure that your agency information is accurate for the residents of Monroe County. Please take a moment to check our database to make sure that your agency and service information is up-to-date:

Search for your agency in the PoconoInfo Database by utilizing the Service Finder on the front of the PoconoInfo website. Click on the search results to open the record and review the information. If there are any changes needed, please see the information below regarding agency updates for the database.

Add or Update Your Agency to the PoconoInfo Database

We are happy to work with you to add or update your information to the PoconoInfo Database. You can download one of the forms below to add or update your agency's information in our database. Once you have completed the form, you can email or fax (570-234-3469) the form back to PoconoInfo. We are here to to make the process as easy as possible to make sure that we are offering all of the latest information to Monroe County residents searching for services.  For more information about adding or updating your agency, please e-mail us at or call 570-517-3954.


New Agency Profile Form

Agency Update Form (if your agency already appears on PoconoInfo)


All information will be assessed for addition to the database using PoconoInfo's Inclusiong/Exclusion Policy. PoconoInfo adheres to the standards established by the Alliance of Information and Referral Services (AIRS). In order to structure information that is consistent, accessible and user friendly we apply standard data collection methods that seek the same type of information from every agency.


Please link to PoconoInfo from your agency's website to make our helpline available to your clients!


Use the following web address to link to your website:



Download our 211 Flyer




2-1-1-flyerApril2019.pdf1.28 MB
Inclusion_Exclusion PolicyPMUW2019.doc365.5 KB